Alldocube Global

s57baj

https://www.alldocube.com/en/forums/users/s57baj/

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Topic	Forum	Replies/Views	Last activity
iPro 40 Pro White. Wifi incorrect password.	Technical Discussion	18 7355	pop3212004 2023-09-20 2:40
Hi, my experience is that this tablet does not work in dual band networks (2.4/5GHz) since switching from one to another frequency causes virtual credentials lost (network password) and reports that your settings don’t match. I’ve performed many tests and this is the reason – switching from one frequency to another in modern WiFi networks. Can not confirm that reverting from WiFi6 (802.11ax) to WiFi5 (802.11ac) solves this, but for sure it might help since WiFi5 is 5 GHz technology only and there is no reverting to 2.4Ghz in case of low signals. 5GHz frequency has much higher attenuation than 2.4GHz, so it might not work for you on some distant spots to your WiFi router/modem. For tablet use inside your home with administrative access to the router settings, you can split 2.4Ghz and 5GHz to separate networks, e.g. one with SSID myssid24 and the other myssid5 (set Band steering setting to OFF and configure each frequency separately). Then decide, which devices at your home will be registered to one or to both networks. Alldocube tablet MUST be associated to only ONE of them (I strongly suggest 2.4GHz since the WiFi part of this tablet has quite bad WiFi radio performance). Then it will work. But when you move to other location with dual band WiFi, probably also to WiFi4 (802.11n, dual band) e.g. at your workplace, school etc. then better FORGET to use this tablet. It will also “destroy” corporate networks associations with certificates, which can not be reconfigured easily on your tablet. A summary: this tablet forces you to lower the quality of your home network and makes it impossible to be used on modern dual frequency networks. Now you know. Geekbuying offered me a possibility to return the tablet and receive a refund, but I will rather use it for smashing flies around the apartment or use it as a kitchen cutting utensil. 🙂 Will never again think of buying an Alldocube device (very bad support, no OTA updates, no “what’s new” description for firmwares where even dates and versions do not match). So sorry to all of you, my “brothers in arms”.. Andrej (PhD in Wireless Communications)
iPro 40 Pro White. Wifi incorrect password.	Technical Discussion	18 7355	pop3212004 2023-09-20 2:40
Hi, Louco, all I received from service@alldocube.com was: If the network you are connecting to is an ordinary wifi (non-complex AP hotspot or mesh network), it is recommended that you reset the wifi of the machine or restore the factory to the factory and check it again. In addition, if conditions permit, you can check whether the wifi you are using has a mac. Address and IP related settings I amusing WiFi on different locations and networks, from personal to corporate, with different settings. All other Android devices work, just this Tablet reports same issuses anywhere. I stopped using it and just hope that someone from Alldocube will understand the problem and find the solution (firmware update). Will buy another brand since I need my tablet to work.
iPro 40 Pro White. Wifi incorrect password.	Technical Discussion	18 7355	pop3212004 2023-09-20 2:40
Having the same problem, opened a ticket at seller, the reason was: It repeatedly reports to enter new password for WiFi, although the WiFi network worked minutes ago. For example: I use my tablet at home and workplace. On both locations I have set the WiFi credentials and WiFi worked. Then at home I went sleeping, in the morning the tablet reported “Check password and try again”. No sync was done during the night, I lost several important notices due to unavailable network. OK, I entered the WiFi settings, re-entered the same password and the WiFi worked again. Again, after a while, the same message. And again.. then I switched to workplace. All of my work networks reported “Check password and try again”. Again, all the settings were correct and their setup is not simple as they are corporate networks. So actually WiFi reports “Check password and try again” several times a day, every time I have to set up Wifi networks again. And again. And again. Leaving it on my table, the WiFi dies after a while, I don’t receive notifications about new mails, messages, so all the connectivity. Then entering all the configurations again. And again. Any news about solving this problem? Any known firmware updates? Mine is: T1020H_v1.0_20210909 Thank you, Andrej

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