Alldocube Global

LuisLo

https://www.alldocube.com/en/forums/users/luislo/

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Topic	Forum	Replies/Views	Last activity
GTbook Laptop randomly SHUTS down (not W10 shutdown, but OFF)	Technical Discussion	16 5983	Tou90Xiong 2024-05-15 13:31
Hello friends. The only thing that has worked for me is letting it boot for 2 minutes without starting any applications. In my case, the shutdowns always happen right after the start, if I open the explorer without leaving those two minutes. Since I’ve done it, it hasn’t turned off again. Wlad, if the copper heatsink works for you, please let us know. Also tell us the thermal paste you used. Cheers,
GTbook Laptop randomly SHUTS down (not W10 shutdown, but OFF)	Technical Discussion	16 5983	Tou90Xiong 2024-05-15 13:31
Hi Alex. It is a pity that we do not get support from the manufacturer. From my point of view it is a great laptop whose problem is that it probably has a design flaw. Today I can assure you that the random shutdown is due to the CPU temperature. Also, this temperature rise is related to some random process of W10 and W11 (I’ve tried both). updates? antivirus scan? I haven’t located it yet, but it has happened to me without using any application. I am collecting data using the free HWINFO application that allows you to have a record of all the parameters, to see if I can locate the specific problem. At the moment, I have modified the critical shutdown temperature in the BIOS from 70ºC to 80ºC (the maximum that it allows). So far I haven’t had any unexpected shutdowns. If it happens again, it probably disables critical shutdown. Right now, I’m evaluating the possibility of changing the thermal paste, to see if it improves. It would be nice if someone from Alldocube’s technical service is reading us, could guide us, because this problem is endemic in this model and it is selling a lot. A pity that Alldocube does not respond. Greetings and I will keep reporting.
GTbook Laptop randomly SHUTS down (not W10 shutdown, but OFF)	Technical Discussion	16 5983	Tou90Xiong 2024-05-15 13:31
The same thing happens to my GT book. I’m sure it’s related to CPU temperature. I’m going to investigate to see if the shutdown temperature can be changed in BIOS.

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