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Topic	Forum	Replies/Views	Last activity
Wifi iplay 40H drop outs	Technical Discussion	3 2848	salcito_nik 2022-07-01 18:20
I think I found a work around for it. It seems to connect using 5ghz signal and when that’s weak or it switches over it drops out. Something is really weird because it keeps looking for a better connection (like neighbours password protected wifi). I think the password error is something to do with this. It never happens on my 30pro, always automatically connects, never asking for password. Even the 40H doesn’t prompt when first switching on. I think the password prompt is because it’s wandered off looking at someone else’s password protected wifi. Every time it has failed it seems to have another (not mine, not authorised) locked wifi router saved, ie I have 2 saved networks but more ones keep being added by the device, networks I never tried to access or join. Anyway, I have noticed it keeps my wifi connection better and more stable when it connects at 2.4ghz, and I think it’s losing it only when trying to get 5ghz or switching between them – trying to always get the strongest signal (sometimes that may be neighbours which I don’t have the password for of course). I haven’t found a setting on the iplay 40H to only connect 2,4ghz, so my work around in on my router itself. My router as default puts out a single SSID with both 2,4ghz and 5ghz but has a setting to disable automatic band steering. This means instead of my router having a single ssid with both bands on one SSID, it will have the old plain ssid retain only 2.4ghz only and add a new ssid for 5ghz (in my case same ssis but with ‘-5g’ appended to the SSID. With those router settings and double output I transferred all my wifi for my PC, desktop, laptop etc to the new SSID’-5g’ to keep the high speed, and now only ever connect the iplay40H to the old plain ssid, which is now 2.4ghz only. That’s better than constant drop outs at least. I wouldn’t say the iplay 40h’s wifi was weak, it just can’t hold 5ghz and always on the hunt for another stronger signal. I wish there was a way to change device settings and stop it constantly scanning or something, something firmware related like someone else mentioned. I hope your wifi router for others has a similar setting where you can separate 2.4 and 5ghz signals/ssids and choose what each device connects at to alleviate the constant dropouts until there’s a proper fix. E: for question above, my Firmware is stock; as is, because I was going to return it if I couldn’t work something out. I don’t have a smart TV sorry.

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