GTbook 13 pro not charging

Hello

I just got the GTbook 13 pro and it worked well for one week then it won’t charge

I unplugged the battery and re-plugged it, it started charging, then after it charged to full it stopped charging.

how to solve this problem?

Another problem is that in Windows it will say it’s charging even if it’s unplugged from the charger, and while it’s plugged it will not charge.

You can try to enter the machine bios and reset the bios to the default settings. After the machine is shut down, press and hold the power button for 30 seconds or even more than 1 minute, and then try to completely cut off the power.